Emotional intelligence refers to the ability to
process emotionally important information when adapting to environmental
challenges and obstacles. It is the ability to identify, utilize, understand, and manage
emotions in positive ways to relieve stress, communicate effectively, empathize
with others, overcome challenges, and resolve conflict.
An individual with high
emotional intelligence can recognize his or her own emotional state and the
emotional state of others; they relate better to other people, create healthier
relationships, achieve greater success at work, and lead a more fulfilling life.
Emotional intelligence consists of 4 main ingredients:
Self-awareness:
the ability to identify one's emotions, understand how they influence thoughts and
behavior, know strengths and weaknesses, and maintain self-confidence.
Self-management:
the ability to control impulsive feelings and behaviors, manage emotions in
healthy ways, take initiative, facilitate decision-making, follow through on
commitments, and adjust to changing circumstances.
Social
awareness: the ability to understand the emotions, needs, and
concerns of other people, pick up on emotional cues, feel comfortable socially,
and identify power dynamics in a group or organization.
Relationship
management: the ability to know how to develop and maintain good
relationships, communicate effectively, inspire and influence others in a positive fashion, work well
in a team, and manage conflict.
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